At Trust & Will, we're dedicated to providing exceptional support to our members. Whether you need immediate assistance or have a question, our Member Support team is here to help you through various channels:

Live Chat Support

Connect with a live person instantly via live chat during these hours:

  • Monday to Friday: 7:00 AM - 5:00 PM PST
  • Saturdays: 7:00 AM - 2:00 PM PST

Phone Support

Prefer speaking to someone on the phone? Call us at 1 (866) 908-7878. Leave a message during our business hours, and we'll call you back as soon as possible:

  • Monday to Friday: 8:00 AM - 5:00 PM PST

Email Support Chatbot Assistance

For inquiries that aren't as time-sensitive, feel free to email us at Our team will reach back out within 1-3 business days.

Chatbot Assistance

Need answers fast? Our helpbot, Will-E, is available 24/7 to provide instant responses to many common questions.

Holiday Hours

Our Trust & Will team observes the following days off, during which live support coverage is unavailable. While our chatbot can address questions during these times, rest assured a team member will respond to you promptly once we're back.

  • Martin Luther King Jr Day 
  • President's Day 
  • Memorial Day
  • Juneteenth 
  • Independence Day 
  • Labor Day 
  • Indigenous People's Day/Columbus Day 
  • Thanksgiving Day and Weekend
  • Christmas Day




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