At Trust & Will, we're dedicated to providing exceptional customer support. Whether you need immediate assistance or have a question, our Member Support team is here to help you through various channels:
Live Chat Support
Connect with a live person instantly via live chat during these hours:
- Monday to Friday: 7:00 AM - 5:00 PM PST / 10:00 AM - 8:00 PM EST
Email Support Chatbot Assistance
For inquiries that aren't as time-sensitive, feel free to email us at support@trustandwill.com. Our team will respond within 1-3 business days.
Chatbot Assistance
Need answers fast? Our helpbot, Grace, is available 24/7 to provide instant responses to many common questions.
Phone Support
Phone support is available to our paid members during business hours. Our member support phone number and business hours are listed in the Support tab of your account in the left-hand menu. Connect with us live during business hours or leave us a voicemail after hours.
Premium Support
Contact information can be found by clicking on the Support tab from the left-hand side menu in your account.
Holiday Hours
Our Trust & Will team observes the following days off, during which live support coverage is unavailable. While our chatbot can address questions during these times, a team member will also respond to you promptly once we're back.
- Martin Luther King Jr Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Indigenous People's Day/Columbus Day
- Thanksgiving Day and Weekend
- Christmas Day